Empower your leaders to define priorities based on operational goals and communicate them clearly to their teams, fostering concerted efforts.
dss+ Humex
We believe that an organisation’s performance and competitiveness depend on its people and their ability to manage and steer the drivers of performance, supported by a robust management framework and cutting-edge technology.
dss+ Humex helps frontline leaders and managers succeed in their role by developing the behaviours and management practices needed to drive sustainable operational results through structured and personalised on-the-floor coaching.
Through our dss+ Humex approach, our clients develop strong, engaging leaders, empowering them to increase operational performance by up to 40%, anticipate and solve problems, and elevate employee engagement.
dss+ Humex is built on three complementary pillars: the development of key behaviours and best supervisory practices, the implementation of optimised communication and management systems, and the deployment of the UTrakk digital performance platform.
Our management consulting teams assess your operations against these pillars, providing you with a detailed roadmap to guide your operational performance improvements.
The 3 Pillars of Our dss+ Humex Approach
We support organisations across three key areas, enabling them to drive and improve the performance of their teams and operations.
Management Capabilities
Develop your leaders’ behaviours, skills, and management practices, enabling them to engage frontline teams, drive performance, and improve SQCDPE results.
Management and Communication Systems
Implement structured communication routines, process optimisation methods, and management tools to align priorities and ensure continuous improvement.
Management Digitalisation
Deploy UTrakk, a Daily Management System (DMS) that supports leaders in managing operations, driving performance, and sustaining operational excellence.
What Makes dss+ Humex Unique
dss+ Humex focuses on the behaviours and practices that matter most for frontline leaders, supervisors, and middle operational managers. Using key behavioural indicators, personalised coaching, and a management framework that ensures consistency over time, this approach helps organisations build stronger capabilities and achieve a typical return on investment of 3:1.How our approach helps leaders drive performance and engagement
We equip leaders with the capabilities, practices, and systems needed to align teams, strengthen engagement, and drive sustained operational performance across the full SQCDPE spectrum — Safety, Quality, Cost, Delivery, People, and Environment.
Featured insights
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Meet the team
Antoine Drapeau
General Manager
Quebec
Antoine is a recognised leader in organisational transformation and operational excellence, with over 25 years of experience working with executive teams. He has built his career at the intersection of strategy, operational execution, and people development, translating complex challenges into concrete, measurable action plans.
Phil Gautrin
General Manager
U.S & Canada
Phil leads the dss+ Humex practice in North America. With over 30 years of consulting experience globally, his expertise includes strategy, supply chain optimisation, leadership coaching, turnarounds and operations improvement as well as system design & integration.
Benoit Turcotte
General Manager
Europe
With a career spanning operations management, process optimisation, and cross cultural leadership, Benoit drives sustainable performance by developing people, strengthening organizational systems, and enabling long term operational excellence.
Jacob Rivers
Operations
U.S. & Canada
Jacob has spent 15 years in the operations management consulting industry. Initially focusing on improvements in Lean, Six Sigma, and Management Systems. He delivered measurable cultural and financial improvements across Food & Beverage, Aerospace, Mining & Metals, Distribution, Automotive, Building Products industries.
He now serves as VP Operations, responsible for operations delivery teams across the United States and Canada.
Christophe Cren
Operations
Europe
With 30 years of international experience, Christophe brings strong expertise in performance improvement, strategic business development, and operational transformation across Europe and Asia. He combines analytical rigour with practical leadership to help organisations strengthen structure, improve execution, and elevate overall performance.
Antoine is a recognised leader in organisational transformation and operational excellence, with over 25 years of experience working with executive teams. He has built his career at the intersection of strategy, operational execution, and people development, translating complex challenges into concrete, measurable action plans.
Phil leads the dss+ Humex practice in North America. With over 30 years of consulting experience globally, his expertise includes strategy, supply chain optimisation, leadership coaching, turnarounds and operations improvement as well as system design & integration.
With a career spanning operations management, process optimisation, and cross cultural leadership, Benoit drives sustainable performance by developing people, strengthening organizational systems, and enabling long term operational excellence.
Jacob has spent 15 years in the operations management consulting industry. Initially focusing on improvements in Lean, Six Sigma, and Management Systems. He delivered measurable cultural and financial improvements across Food & Beverage, Aerospace, Mining & Metals, Distribution, Automotive, Building Products industries.
He now serves as VP Operations, responsible for operations delivery teams across the United States and Canada.
With 30 years of international experience, Christophe brings strong expertise in performance improvement, strategic business development, and operational transformation across Europe and Asia. He combines analytical rigour with practical leadership to help organisations strengthen structure, improve execution, and elevate overall performance.
Antoine Drapeau
General Manager
Quebec
Antoine is a recognised leader in organisational transformation and operational excellence, with over 25 years of experience working with executive teams. He has built his career at the intersection of strategy, operational execution, and people development, translating complex challenges into concrete, measurable action plans.
Phil Gautrin
General Manager
U.S & Canada
Phil leads the dss+ Humex practice in North America. With over 30 years of consulting experience globally, his expertise includes strategy, supply chain optimisation, leadership coaching, turnarounds and operations improvement as well as system design & integration.
Benoit Turcotte
General Manager
Europe
With a career spanning operations management, process optimisation, and cross cultural leadership, Benoit drives sustainable performance by developing people, strengthening organizational systems, and enabling long term operational excellence.
Jacob Rivers
Operations
U.S. & Canada
Jacob has spent 15 years in the operations management consulting industry. Initially focusing on improvements in Lean, Six Sigma, and Management Systems. He delivered measurable cultural and financial improvements across Food & Beverage, Aerospace, Mining & Metals, Distribution, Automotive, Building Products industries.
He now serves as VP Operations, responsible for operations delivery teams across the United States and Canada.
Christophe Cren
Operations
Europe
With 30 years of international experience, Christophe brings strong expertise in performance improvement, strategic business development, and operational transformation across Europe and Asia. He combines analytical rigour with practical leadership to help organisations strengthen structure, improve execution, and elevate overall performance.