A Technology Provider Optimises Management Practices to Improve Project Delivery

Challenge

Our client is a global technology provider enabling lowcarbon fuels and circular chemicals production from waste. Amid a major transformation — from a research and development culture to a project delivery model — our client aimed to strengthen its project management practices to accelerate timelines and ensure rigorous performance oversight.

Solution

The company called on our dss⁺ Humex experts to support the transformation of its teams’ management practices, behaviours, and skills through training, coaching, and the implementation of the UTrakk Daily Management System (DMS):

• Coaching in skills development for management teams (manufacturing team leaders and production managers)
• Definition of managers’ roles and responsibilities using the RACI model
• Development of management practices and behaviours through training and personalised coaching
• Training of internal coaches to sustain the performance culture
• Optimisation and digitalisation of the communication structure (meetings) between teams
• Definition of objectives and deliverables for each meeting
• Creation of actions with assigned owners and deadlines, and standardisation of documentation
• Implementation of action follow-ups to ensure deadlines are met

Strategic results

• 150 hours of coaching per manager
• 31% improvement in management skills
• 43% improvement in managers’ decision-making ability
• Better alignment with performance objectives
• Improved ability to identify and resolve issues
• Improved project delivery in line with timelines, budgets, and expected quality standards