Synergy Journey Phase 2 Process Safety and Culture Assessment

Published on Jun 10, 2026

The Challenge

Once recognised the following four initiatives for improvement, the company engaged dss+ to ensure effective implementation of their roadmap:

  • Risk containment to mitigate catastrophic incidents
  • Development of leadership and frontline operational risk management competencies
  • Technical and capability enhancement around process safety management
  • Governance, integration, and accountability for strengthening safe operations

The dss+ team collaborated with leadership and frontline personnel to develop capabilities and improve safety culture across the operation.

The dss+ Approach

The transformation roadmap was divided into three stages , allowing for gradual mindset shifts and growth in the capacity of site personnel.

1: Risk Mindset

Ensuring that risk thinking is always top of mind for site management through:

  • Governance to monitor risk status and program progress
  • Risk containment of selected top risks—demonstrating tangible impacts and safeguarding the transformation by preventing catastrophic incidents
  • Process safety competency management for key personnel, including development of competency requirements and baseline assessment

2: Risk System

  • Establishing a process safety management framework and manual
  • Achieving safe operation through training and coaching PSM subcommittees to identify gaps and develop and deploy fit-for-purpose procedures to close them

3: Risk Thinking

  • Embedding risk thinking among frontline personnel through hands-on coaching and empowering them to proactively own the risks
Impact

Impact

Advances were seen across the organisation, including:

  • Five top process safety risks and one top occupational safety risk were contained in year one and a Risk Containment Playbook was created to ensure continued efforts
  • A Governance for PSM Committee, PSM Element Subcommittee, and Risk Containment Subcommittee were established
  • Process safety indicators were identified and monitoring set up
  • A tailored Process Safety Management Manual with elements and expectations was developed
  • Procedures were developed and subcommittee members received coaching around process safety information, change management, permit to work, emergency preparedness, and life saving rules
  • More than 100 members of site leadership and frontline personnel received coaching tailored to their roles in the transformation program

Leadership Perspective: Voice from Senior Manager

“Changes emerged as a result of several new initiatives. Not all of them originated from this program, however, dss+ helped shape leaders’ mindsets in how they think about initiatives and the decisions they make.”

- Senior Manager