Making risk mitigation actionable across a fast moving ecommerce operation
A leading South American ecommerce company transformed how it identifies and manages risk across a rapidly evolving logistics network. By standardising risk data, aligning teams, and leveraging the dss+360 platform, the organization improved visibility, prioritization, and embedded risk management into daily operations.
A leading South American ecommerce company seeking to improve how risk was identified and managed across its logistics network.
The challenge
The organisation struggled to manage risk across a large and rapidly evolving logistics network. Risk data was inconsistent, incomplete and not standardised, limiting visibility at regional and country levels.
Different functions applied their own definitions and approaches, and risk assessments required significant rework to support decision-making. As a result, the organisation operated reactively, with limited ability to prioritise critical risks or align action across operations, engineering and EHS teams.
The approach
dss+ established a consistent, organisation-wide approach to defining and managing risk, supported by the dss+360 platform. Existing risk data was cleaned, structured and standardised, creating a reliable and comparable view across regions.
Cross-functional workshops aligned operations, engineering, HR and EHS teams on how risk was identified, assessed and managed. Risks were captured directly through the platform during on-the-floor activities, improving accuracy and ownership.
By linking hazards, risks and controls within a single framework, the organisation was able to prioritise more effectively and embed risk management into day-to-day decision-making.
Impact on the ground
The inflection point
“Making risk actionable requires more than data. It requires a shared understanding across the organisation of what matters and how to respond.”
- David Pereira, Managing Director, Digital, dss+