From Strategy to Execution: How Labelink Elevated Leadership and Operational Performance

Challenge

Labelink is a North American leader of printing solutions for packaging, including labels, flexible packaging, shrink sleeves, RFID tags, and business forms.

Its Appleton, WI team had the goal of designing and implementing a structured performance management strategy that would strengthen operational execution and drive long-term organisational sustainability.

Solution

Labelink partnered with our dss⁺ Humex™ experts to develop strong management behaviours and practices for its frontline leadership teams, structure communication processes, and improve visibility on KPIs, supported by the UTrakk Daily Management System (DMS):

• Development of leadership skills through workshops and personalised coaching sessions
• Definition and clarification of the management team and front office roles and responsibilities
• Establishment of structured, daily active supervision tours and management meetings
• Creation of Improvement teams to plan and execute process optimisation tasks
• Definition of KPIs for each department, across each management level, and creation of a visual dashboard
• Implementation of a centralised digital action log for action tracking

“The frontline management team is communicating with greater focus, meetings are more effective, and actions are being completed with a stronger sense of urgency.”

- Brad Miller, President, Labelink USA

Operational results

• 4.5% increase in production throughput
• 5.9% improvement in gross margin
• 1.3% reduction in stock material cost

Strategic results

• Higher sense of urgency among teams
• Increased accountability and ownership of KPIs
• Better team engagement
• Creation of a performance culture