Continuous Improvement

Neither markets nor your competition stand still, so neither can you. The drive to improve must be relentless and focused. Efficient operations are like an ecosystem; a change in one area can kickstart a chain of positive impacts that resonate throughout your system.

Conversely, changes in one part of the organisation can negatively impact performance in another, wasting your stakeholders’ time and company resources. With the proper guidance, you can dial up the positive impact while minimising the risk of adverse effects.

Knowing the gaps between current performance and what’s possible when your business hits full potential is a key to continuous improvement. With this knowledge, you can define a high-level improvement roadmap, pinpointing areas of priority; you know where to target your resources and time.

But achieving continuous improvement capability is more than just recognising where to focus. It also requires a culture of innovation and change. People need to feel “psychologically safe” to overcome the perceived risk of failure. Our experienced business consultants have helped a broad range of clients focus their continuous improvement efforts to deliver real value.

Stand out from the competition

At dss⁺, we believe that continuous improvement is the key to unlocking your true potential and achieving your strategic objectives. Here's how our approach can help.

Base improvement targets on key value drivers

Our continuous improvement approach starts with a deep understanding of your business and how to deliver results.

Develop an improvement mindset

This helps build continuous improvement capabilities. Your business will also be equipped to manage and deliver improvement ideas quickly.

Track continuous improvement results

Using simple metrics and KPIs, your business will be able to embed continuous improvement in the management operating system.

How to achieve results

Over the years, dss⁺ has identified not just the key pillars of continuous improvement, but ways to ensure it becomes part of your company's DNA. Here’s how:

Organisational alignment and development

This ensures everyone agrees, understands, and focuses on the chosen targets. Plus, it's backed by cascaded KPIs and accountability to ensure goals are met.

Prioritised improvement ideas

Following a structured, hypothesis-driven approach to identify the easiest, highest value ideas in priority areas.

Building a culture of innovation

Give your leaders the ability to fail, learn and scale up good ideas quickly. That starts with arming them with the right skills to develop new ideas.

Sustaining continuous improvement capability

This focuses on performance gaps, which mean grasping where things are going well — and more importantly, why, and where challenges still lie.